Returns Policy

Returns and Refunds

Please choose carefully as we do not allow for change-of-mind returns. Goods are non-refundable unless faulty or your refund request is approved by the Store Manager. Exchange or refund requests are to be made within 14 days with proof of purchase. No exchange on earrings.

To be eligible to return your item(s), you must first contact the Gallery Store and arrange approval for your item(s) to be returned via post with a copy of your proof of purchase.

We cannot exchange or refund items that were purchased on sale. Returns can not be made in store. Please see below for returns procedure.

Items returned without approval may be rejected, in which case return postage costs will be the responsibility of the customer. If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item(s). The Gallery Store cannot be held responsible for goods lost in the post.

Where items are faulty, have been incorrectly described, or are not fit for intended purpose, you can choose between a refund, exchange or store credit note. Faulty merchandise returned within 14 days will be replaced where possible, if not a full refund will be given. Please always retain your receipt for proof of purchase.

Our Returns Policy applies to all online and in store sales.

Returns Procedure

To return your purchase please follow this easy procedure:

Contact and advise us that you would like to return your purchase. We will respond as soon as possible.

If your request is approved, please post your purchase either in your own packaging or an Express Post satchel. Either is fine, however we require a tracking number for your postage. If you do not supply us with this number we will not be able to take any responsibility for your return not arriving to us. Please then email this tracking number to 

Please send your return parcel to:
Gallery Store
Online Returns
North Terrance

Exchanges & Refunds

When your returned item(s) are received and inspected, we will notify you via email. We will also notify you of the approval or rejection of your exchange / refund.

If your exchange request is approved, this will be processed, and a new item will be mailed out to you. Additional postage fees may apply for bulky or high value items as described within the product description.

If your refund request is approved, this will be processed, and a credit will automatically be applied to your credit card as per your original payment method (please allow 5 working days for this to be processed).

Late or Missing Refunds

If you haven’t received your refund within the processing period, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us on 08 8207 7029 OR at